Authored by Brian P. Long
A seemingly never ending wave of call center class actions has been leveled against employers in recent years. The hallmark of these suits invariably includes allegations of purportedly homogenous “drones” working off-the-clock when they are not helping customers. Companies are left with few options other than shout into the wind that their policies prohibit such
Continue Reading One of These Things Is Not Like the Others: Some Class Representatives Just Don’t Belong